Customer service

Questions about products and water filtration

Simply click on the individual areas to find out the most important information step by step.
Questions about jugs
Which jugs are dishwasher-safe?
What is the difference between BRITA METER and BRITA MEMO?
How do I activate the BRITA Meter?
How do I activate the BRITA Memo?
Questions about filter cartridges
How do I prepare my BRITA water filter cartridge?
What can I do with my used filter cartridges?
The inside of the cartridge foil is damp. What can I do?
Is there a best before date for filter cartridges?
How long can a cartridge be used for?
How does the MAXTRA cartridge work? What is hidden inside the cartridge?
There are black particles in my water after filtering - what are these?
Are the contents of the cartridge safe?
Do BRITA cartridges remove fluoride?
What happens when the cartridge is full/exhausted? Can impurities leak back into the water?
If the BRITA water remains in contact with the filter cartridge - will the removed impurities be released back into the water?
Questions about Pressurised System - BRITA Taps
What is the advantage of using a BRITA Pressurised System?
P 1000 Filtration
How does the BRITA Tap work?
What exactly does the cartridge filter do and how long will it last?
How do I know when to exchange the filter cartridge?
How does the price of BRITA Tap cartridges compare to MAXTRA cartridges?
Can I install a BRITA Tap by myself?
Can I exchange the cartridge myself?
Why is it important to change the filter cartridge when it is exhausted?
How will I know if a BRITA Tap fits my sink?
Can I install a BRITA Tap with a water softener or a low-pressure heater?
Is there a guarantee on the BRITA Tap?
Can I speak to a real person for further information?
Questions about Pressurised System - BRITA On Line Active Plus
What is the advantage of using a BRITA Pressurised System?
P 1000 Filtration
How does the On Line Active Plus System work?
How long will the cartridge last?
How does the price of BRITA Tap cartridges compare to MAXTRA cartridges?
Can I install an On line Active Plus by myself?
Why is it important to change the filter cartridge when it is exhausted?
How will I know if On Line Active Plus system fits my sink?
Can I install On Line Active Plus with a water softener or a low-pressure heater?
Is there a guarantee on the BRITA Tap?
Can I speak to a real person for further information?
General questions
What are the benefits of BRITA filtered water?
What is the best way to store BRITA filtered water?
What is water hardness and why is it important to remove it?
What should I do with my water filter, if my water supplier has notified me that there is a problem with the tap water?
Is BRITA filtered water suitable for steam irons?
Is filtered water the same as distilled water?
I am worried about BPA Bisphenol A?
I am on a potassium restricted diet-is filtered water suitable for me?