Customer service

Questions about your order

Simply click on the individual areas to find out the most important information step by step.
The BRITA online shop
Finding & selecting products
Redeeming vouchers
The order process
Ordering options
Orders from abroad
Paying in the online shop
Payment types
Contracting party
Delivery and consignment tracking
Delivery address
Delivery time and tracking
Prices, delivery costs and guarantee
Returns and complaints
Time limits and rules
Damages and operating errors
Complaints and guarantees
My account & BRITA access
Registration and login
User name and password
Managing and amending personal details
Vouchers & extras
Using the gift service
Redeeming vouchers
Cartridge service
BRITA quality & responsibility
Secure purchasing from BRITA
BRITA environmental protection
Data protection
Extract from our Terms and Conditions
BRITA online shop service

For questions about your order:

Tel: 0800 279 4145

Mon - Fri 08.00 - 17.00

Free from a landline phone (costs may vary from a mobile phone).




BRITA customer service

For questions about products, water filtration and spare parts:

Tel: 0844 742 4800

Mon - Fri 09.00 - 17.00
Charged at local rate from a landline phone (costs may vary from a mobile phone).

Contact form
Do you have questions? Simply use the contact form to share your question with us.Contact