modèles de fontaines à eaux brita

COVID-19 Support

For Dispenser Customers

How is BRITA VIVREAU operating during the COVID-19 outbreak?


We’re pleased to share that, in line with Government advice and regulations, we’re now able to resume a full service of engineer calls to all of our customers. In the short term, we will continue to prioritise engineer calls to businesses that support critical workers, or responding to emergency calls that involve health and safety concerns. This update is of course contingent on the Government advice for the UK remaining the same.

It goes without saying that the safety of our customers and our team members is of utmost importance, so we will be closely following guidelines set by the Government and recommendations from institutions such as Robert Koch Institute and the World Health Organisation (WHO).

We have been working with our service teams to ensure that all members receive the training and personal protective equipment necessary to maintain your safety as well as their own, and to ensure that we’re adhering to the latest social distancing guidelines, at all times.

BRITA dispenser VIVREAU ViTap top view

Support resources for your dispenser

By taking this approach, we appreciate that any delay to service may cause a level of inconvenience for some of our customers. If you are among them, we would like to thank you for your understanding and cooperation.

To support you remotely during this time we have prepared a range of resources. The following documents will provide you with recommendations to ensure that your dispenser is safe to use after a period of absence and instructions for continous hygiene maintenance.

Returning to work? Encourage safe habits in your office. Download and display our 'Hygienic Hydration in the Workplace' flyer next to your dispenser.

BRITA VIVREAU’s Hygienic Hydration in the Workplac

BRITA VIVREAU’s Hygienic Hydration in the Workplace Flyer

(PDF, 213.78 KB)
Download now

Reopening your site? Ensure your dispenser is safe to use. Download our hygiene recommendations for use after prolonged absence:

Covid_19 UK - Vivreau Dispensers Prolonged Absence

Key measures for prolonged absences

(PDF, 76.33 KB)
Download now

To maintain hygiene of your dispenser, download our recommendations for 'daily cleaning':

Covid_19 UK - Vivreau Dispensers Daily Cleaning

Your dispenser hygiene recommendations

(PDF, 46.45 KB)
Download now

Need further assistance? We're here to help

   

Contact us

Our Customer Service Team will be on call during usual business hours and available to continue to provide support remotely and answer any questions that you may have regarding your BRITA VIVREAU system.

Get in touch today.

BRITA VIVREAU Service

Call our service hotline: 03456749655, Option 2, Option 2

Email our Service Team: service@brita.co.uk

Stay up to date

At BRITA VIVREAU, we 're committed to keeping you informed during the COVID-19 outbreak. Check this page regularly for our latest business updates and customer support resources - more coming soon.