modèles de fontaines à eaux brita

COVID-19 Support

For Dispenser Customers

How are we operating?

During these uncertain times we understand our customers are facing some of their biggest challenges and we are here to support you as best as we can.

In line with the government announcement of a national lockdown on the 4th January, we are pleased to confirm that we are still fully operational and available to service any site that remains open during this period. This means that engineer call outs, scheduled installations, and scheduled maintenance can to go ahead as planned where possible.

It goes without saying the health and safety of our customers and our team members continues to be our number one priority. We will continue to follow health and safety guidelines and strictly adhere to social distancing measures at all times.

All of our service team members have received training and are equipped with the necessary personal protective equipment to maintain your safety as well as their own.

If we are servicing your premises during this period, we continue to ask that your workplace adheres to COVID-19 and social distancing guidelines to allow us to operate in a safe manner.

BRITA dispenser VIVREAU ViTap top view

Support resources for your dispenser

If you are closing your premises during this period, we have prepared a range of resources to support you.

The following documents will provide you with recommendations on how to effectively shut down and restart your dispenser to ensure it is safe to use after a period of absence.

Temporarily closing your premises? Ensure a safe shut down and restart of your dispenser system after a period of absence:

Preview - BRITA Vivreau Hygiene Recommendations

BRITA Vivreau Dispensers - Hygiene Recommendations

(PDF, 100.22 KB)
Download now

Encourage safe habits in your workplace. Download and display our 'Hygienic Hydration in the Workplace' flyer next to your dispenser:

BRITA VIVREAU’s Hygienic Hydration in the Workplac

BRITA VIVREAU’s Hygienic Hydration in the Workplace Flyer

(PDF, 213.78 KB)
Download now

To maintain hygiene of your dispenser, download our recommendations for 'daily cleaning':

Preview - BRITA Vivreau - Daily Cleaning

BRITA Vivreau - Daily Cleaning

(PDF, 70.37 KB)
Download now

Need further assistance? We're here to help


Contact us

Our Customer Service Team will be on call during usual business hours and available to continue to provide support remotely and answer any questions that you may have regarding your BRITA VIVREAU system.

Get in touch today.


Call our service hotline: 03456749655, Option 2, Option 2

Email our Service Team:

Stay up to date

We're committed to keeping you informed during this period and will continue to update this page with relevant announcements and customer support resources.