New data reveals scale of silent operational damage
- 82% of hospitality businesses are losing valuable service time to water and limescale issues, while seven in ten say unreliable equipment directly costs them staff
- More than half (57%) also warn that a single episode of unplanned downtime can damage their long-term reputation
Operational costs, including energy, emergency repair bills and limescale-related disruption, are placing growing pressure on hospitality businesses, with more than half identifying them as a major threat to long-term survival.
The research data*, conducted by BRITA Professional, a global leader in water filtration solutions, interviewed hospitality leaders and decision makers across the UK to understand key operational pain points and long-term priorities for business growth. All of these findings come against a backdrop of mounting financial pressure across the sector, including the National Living Wage increase back in April, looming business rates pressures and more than 3,300 insolvencies recorded last year.
This changing operational landscape is also reshaping priorities across the sector, with two-thirds saying back-of-house efficiency now matters more than marketing or décor.
