BRITA FAQ

Find answers to your questions about BRITA products, the benefits of BRITA filtered water and more. Browse the sections below.

Benefits of filtered water

BRITA products reduce plastic waste, have a significantly lower CO2 footprint than bottled water, and thus make an important contribution to a more sustainable society. As a company we also want to make such a contribution by reducing the environmental impacts of our business activities to a minimum while we continue to develop and grow at the same time.

The filtering process can cause a small increase in water's potassium level. However, one litre of BRITA filtered water contains less potassium than an apple. If you have kidney disease or watch your potassium intake for other reasons, consult your doctor before using a water filter.

It’s better to use BRITA filtered water over tap water in steam irons to help reduce limescale build-up. However, for most steam irons with an aluminium base, de-mineralised water is recommended for optimum performance. Filtered water is ideal for irons with a chrome plated steel base. If you are uncertain what kind of iron you have, refer to your instruction manual or contact your iron’s manufacturer.

This applies to BRITA water filters based on ion exchange resin and activated carbon, e.g. MAXTRA+ filter cartridges. 

No. BRITA water filters which contain ion exchange resin and activated carbon reduce substances from tap water that can affect its taste and appearance. The process only partially de-mineralises water. Distilled water, in contrast, is fully de-mineralised. That’s why filtered water is not suitable for use when distilled water is required, such as car batteries.

Mains water is strictly regulated and monitored, but may contain substances that impair its taste and appearance. A BRITA water filter can reduce mains water’s:

  • carbonate hardness/limescale (calcium and magnesium ions)
  • free and bound chlorine (if present)
  • lead and copper

BRITA filtered water provides you and your family the ideal basis for aromatic hot drinks, such as coffee and tea. It’s ideal for cooking and effectively protects domestic appliances against limescale build-up.

These advantages apply to BRITA water filters based on ion exchanger and activated carbon, e.g. MAXTRA+ filter cartridges. An exception is the MicroDisc water filter, which is based on activated carbon. It has been developed as a mobile and simple solution to optimise the taste of cold water. It fits into the water filter carafe and the water filter bottles.

 

Store your BRITA filtered water in a cool place, such as the fridge. Also, protect your BRITA product from direct sunlight to avoid algae and consume the filtered water within one day.

Water hardness falls into two categories: permanent hardness and temporary hardness. Permanent hardness does not influence water’s taste or how household appliances work. Temporary hardness affects the taste of food and beverages prepared with hot water. Further, it causes limescale deposits in home appliances that heat water, such as kettles, steam irons, coffee makers and washers.

By reducing water’s temporary hardness, BRITA water filter cartridges reduce taste and aroma impairing substances and limescale build-up. The result is great tasting water for hot drinks and dishes prepared with water, and less lime scale build-up in home appliances. How hard is your water? Order a free water hardness test strip to find out.

Questions about BRITA orders

First, log in with your user name and password. Your user name is the email address you used for registration.

To verify or amend your personal information, go to the ‘My account' area. Click ‘Edit' to make any necessary updates. Please confirm all changes by clicking ‘Save changes'. For data privacy reasons, you are the only person authorised to amend your details.

 

If you forget your password, please click ‘Forgot your password?'. We'll send you a new one by email.

You can return any item within 14 days of delivery without stating a reason for the return. Punctual dispatch will be sufficient for compliance with the time limit. To return your product free of charge, please contact BRITA customer service. Please do not return unstamped parcels to us. If you do so, we will invoice you for the additional cost. Please include the completed delivery receipt with your return.

After receiving the goods, we will refund you the value within two weeks, provided the invoice has been paid. Please enter your account number on the delivery note so we can refund you. We are unable to accept returned goods that are damaged due to improper use or faulty return packaging. After the 14-day period, you may still return defective or faulty items within the legal warranty period. Store your receipt in a safe place as proof of the warranty period.

Items delivered with obvious material or manufacturing defects should be reported directly. Please contact BRITA customer service free of charge.

  1. Browse the BRITA online shop to find what you are looking for.
  2. Place the item(s) you want in your shopping basket to purchase.
  3. Click the shopping basket icon at the top right of every page to see the item(s) you've selected. You can also review product details and remove products from your basket.
  4. To order, go to your shopping basket and click ‘Continue' at the bottom.
  5. Log in with your BRITA account credentials or register as a new customer. You can also order as an unregistered guest.
  6. Now select your payment method.
  7. Review your basket before submitting your order.
  8. Click ‘Send order' to send the binding order to us.

Please note that orders cannot be placed via the contact form. Contact customer service for assistance with your order.

Go to your shopping basket and enter the voucher code in the relevant field. Click ‘Redeem' to confirm the code and the voucher will be applied to your order total. The voucher amount is automatically deducted from the total amount of your order. Please note you can only redeem one voucher per order. Any free gifts or extras you qualify for are automatically added to your shopping basket.

The BRITA Cartridge Service provides you with new filter cartridges every six months for your choice of either one or two years. When you order the cartridge service, a free gift automatically appears in your shopping basket. With the exception of the first shipment, you'll be notified by email one week before delivery.

The BRITA Cartridge Service is not a subscription! It ends automatically at the end of the chosen duration.

We deliver quickly so you can enjoy your BRITA products ASAP. As soon as your order has been passed on to our logistics partner, you'll receive a notification by email. Please note we are not responsible for delays caused by our logistics partner.

After placing your order, access its status by logging on to MyBRITA. Click ‘My orders' to track every part of the process.

If you ordered as a guest, it's not possible to track your order in MyBRITA. However, we will confirm your order by email and notify you by email when your order leaves our warehouse.

BRITA offers an extensive replacement part programme for all products registered with BRITA.

You can pay for your purchase in the BRITA online shop with MasterCard, VISA and PayPal.

For online orders, we use a secure SSL connection for confidential details you send us during the order process. This ensures your information cannot be intercepted by third parties.

Questions about BRITA products

All BRITA materials in contact with water do not contain polycarbonate and therefore do not release BPA. Additionally, materials used in BRITA appliances are certified food grade quality. This includes migration tests according to EC legislation. Accordingly, there is no migration of forbidden/dangerous substances above values set by EC.

Yes, most of our jugs are dishwasher-safe up to 50°C. Alternatively, you can wash your BRITA water filter jug by hand using warm, soapy water and a sponge. Please see the instruction manual for more information.

The following BRITA products/components are not dishwasher safe. Please clean as describe in the instruction manual:

  • BRITA Fun
  • BRITA Flow
  • BRITA water filter Jug Lids containing BRITA Memo

METER and Smart Light: remove from the lid before placing lid in the dishwasher

Yes, minerals can pass through the BRITA MicroDisc water filter. It's designed to filter unwanted substances (e.g. chlorine, micro particles and trace impurities) and at the same time allow minerals (e.g. calcium and magnesium) to pass through. 

Your BRITA water filter carafe is designed to improve tap water's taste for cold consumption. You can also use the filtered water to make hot drinks, but it does not protect your appliances against limescale build-up.

Yes. It's quick and easy to do. Simply follow these four steps:

  1. Unlock the cartridge using the two blue levers on the sides of cartridge head. No need to turn off your mains water: there is an automatic shut off valve in the cartridge head.
  2. Release the pressure using the flush valve. After doing so, remember to close the valve again.
  3. Pull out the old cartridge and replace with a new one.
  4. Lock the cartridge in place.

No, freezing your BRITA water filter bottle may damage parts of the bottle or the BRITA MicroDisc.

Your BRITA water filter bottle is designed for mains treated tap water only. Since it filters while you drink, anything you would add to the water like juices, tea or fruits would be filtered before you drink it. This would influence the taste of the drink and might impair the filter and its hygiene.

No. Your BRITA water filter bottle is designed for use only with water tested as safe to drink according to legal regulations, such as mains treated tap water.

No. BRITA water filter systems are designed for use only with municipally treated tap water or with water from private supplies that has been approved safe to drink.

By registering your BRITA product you receive a free warranty extension by 12 months beginning with the expiry of the legal period of liability for defects (24 months from the purchase).

You can find more information here

No, the BRITA water filter replacement indicators are provided with a non replaceable battery inside. If your indicator has stopped working please contact our Customer care team.

Yes, the BRITA water filter bottle Active 0.6L is designed to fit into most standard bicycle water bottle holders. 

No, the Cool version is designed to fit in the fridge door, while the XL size provides you with a larger capacity of filtered water.

Depending on which BRITA water filter system you have, BRITA METER, BRITA MEMO or BRITA Smart Light monitors your filter's performance. Please refer to the product manual for more information.

Simply press and hold the start button on the lid until four bars appear on the display and flash twice. Now BRITA MEMO will start the countdown. The flashing dot in the display’s bottom right-hand corner indicates BRITA MEMO is working. The number of bars on the display indicates the remaining lifetime of the water filter in weeks, with one bar disappearing each week.

You should replace your water filter at least every four weeks. This way you’ll enjoy optimum performance from your BRITA water filter.

After inserting a new MAXTRA+ filter cartridge, press and hold the start button on BRITA METER for approximately six seconds. When four bars appear in the display and ‘OK' flashes, you've activated BRITA METER and your MAXTRA+ cartridge is filtering properly.

To determine the remaining lifetime of your MAXTRA+ filter cartridge, simply look at the percentage shown in bars on the display. Flashing water droplets that move successively from top to bottom on the display indicate an active filtration process. When the empty filter cartridge icon flashes ‘NEW', it's time to replace your MAXTRA+ filter cartridge.

 

You should replace your filter cartridge at least every four weeks. That way you'll enjoy optimum performance from your BRITA cartridge.

Simply press the LED button on the lid to see the current filter status. Each time you use the water filter, BRITA Smart Light tells you the filter’s status with its coloured flashing lights.

Regularly clean your products by hand using a mild detergent or in the dishwasher (max. 50°C). Disassemble the product if using a dishwasher.

The water filter carafe lid must be cleaned by hand. Do not use abrasive sponges.

Before cleaning, remove the BRITA MicroDisc and store it on a clean surface. For hygeine reasons, we recommend placing the BRITA MicroDisc in a clean cup every week and pouring boiling water over it. If the BRITA MicroDisc floats to the surface, hold it down with a spoon. After five minutes soaking, remove it and reinstall it making sure your hands are clean when touching the filter system.

The lifetime of a P 1000 & P 3000 filter cartridge depends on local water hardness and individual water consumption. Look at the cartridge's status indicator to see when to change your filter cartridge.

The product must be cleaned before you use it for the first time.

Before using the BRITA MicroDisc for the first time, rinse both sides of the disc thoroughly under warm running water for approx. 30 seconds to remove any activated carbon dust that may have adhered to it.

In the first litres the MicroDisc may appear to filter slowly because it has not achieved its optimal water flow yet. In this case you may soak it in warm water for one minute which will optimise the water flow.

That's because OLAP was renamed mypure. Find it online here.

BRITA tap filters are connected directly to your main water line. This allows you to enjoy great-tasting BRITA filtered water whenever you want. Instantly and as much as you need.

We advise you to always follow your water company’s recommendations.

Both features are electronic water filter replacement indicators that remind you when to replace your water filter.

BRITA MEMO tracks the time since you last replaced your filter. Simply press the button to start the countdown. It automatically reminds you when it’s time to replace the water filter.

BRITA METER uses three factors to determine the optimum time to replace your filter: the volume of water filtered, the water hardness and the time since the water filter was last replaced.

We are constantly working on improving the performance of our BRITA filters based on consumer feedback. We have developed a new Microdisc with increased performance that can now reduce smaller microparticles. We can guarantee that the BRITA MicroDisc filters micrparticles as small as 30 microns for up to 60 litres. And with 60 litres you can still cover your daily hydration for a complete month (based on an average usage of two litres of filtered water per day, seven days a week).

Please check what kind of filters you have at home. For BRITA quality comes first and we can only guarantee the optimal filtration for our consumers when using our original BRITA MAXTRA+ filters. Please make sure you only use MAXTRA+ filters.   

Though using the same filter, the way of filtration differs between BRITA water filter bottles and BRITA water filter carafes:

BRITA water filter carafes with gravity filtration offer generally higher contact time of impurities with the activated carbon, which increases the filter performance and lifetime. The BRITA MicroDisc lasts for up to 150 litres.

With the BRITA water filter bottles the water is being filtered while drinking. The suction leads to a higher flow rate and less contact time with the activated carbon. The BRITA MicroDisc water filter lasts for up to 60 litres. 

BRITA tap water filter can be retrofitted to fit most sinks or worktops and require just one standard 35 mm hole. No additional plumbing or holes needed. The filter cartridge is small and does not require much space under the sink. It can be installed horizontally or vertically.

Questions about BRITA water filters

Yes. The contents of all BRITA water filter are food-grade quality and completely harmless, even if accidentally ingested.

If properly stored, all original BRITA cartridges can be kept for several years. Proper storage means at temperatures between 1 °C and 50 °C, without exposure to direct sunlight or heat. The cartridge should also remain sealed in its original packaging.

No. BRITA water filters are not designed to remove fluoride. Some fluoride is naturally present in tap water, whilst some water companies add fluoride to the water. If you are concerned about the presence of fluoride in your tap water, check with your local water supplier.

The new filter cartridges fit all BRITA water filter jugs with MAXTRA type funnel sold in the past and now.

1. Scan the QR code from the packaging with your smartphone (Android: QR Code App required / iphone: integrated in camera)

2. Your calendar opens with a 4 weekly calendar entry for the filter exchange. Simply save the BRITA calendar entry to your calendar. Your calendar will now remind you every 4 weeks to replace your filter.

Both the BRITA MAXTRA+ and BRITA MicroDisc have been designed for quick, easy installation.

BRITA MAXTRA+ water filter:

Simply fill a jug or bowl with water. Immerse the BRITA MAXTRA+ water filter in cold water and shake gently to remove any air bubbles. Insert the water filter into the jug’s funnel and run water through the filter twice. After discarding the first two litres, your BRITA water filter is ready for use.

BRITA MicroDisc:

Before using the MicroDisc for the first time, place it under running water and lightly rub both sides with your fingers for approx. 30 seconds. This effectively removes any loose carbon dust that may be present.

The BRITA MicroDisc uses Pure-Taste-Technology to effectively filter unwanted substances while allowing minerals to pass through.

The main ingredient of the BRITA MicroDisc is fine grained activated carbon made from natural coconut shells that contains a highly porous structure. This porous structure has a very large inner surface with millions of tiny pores that trap and lock away unwanted substances such as chlorine and other taste impairing substances, as well as micro particles (≥ 30 μm). The result is fresh and pure-tasting water.

To create the solid disc of the MicroDisc, a fleece and a small amount of a binder is required to bind the granulated activated carbon together. All ingredients of the BRITA MicroDisc have been tested to food-grade quality. 

The filter material of the MAXTRA+ water filter contains a mixture of ion exchange resins and activated carbon that has been tested to food grade quality. The ion exchange resin used reduces the carbonate hardness (limescale) and reduces metals, such as copper and lead that can occur as a result of domestic installation. The activated carbon reduces substances that may impair taste, such as chlorine and chlorine compounds.

To ensure you enjoy high quality BRITA filtered water, replace the filter cartridge at regular intervals.

The lifetime of a filter cartridge depends on the local water quality. If your mains water contains a carbonate hardness of 10 to 12°dH, the filter cartridge should be replaced after 100 litres of water. If the water is harder or consumption is greater, the lifetime of the cartridge reduces accordingly.

The cartridge should be replaced at least every four weeks.

For optimal performance and hygiene reasons we recommend to exchange your BRITA MicroDisc after four weeks. We can help remind you to exchange your MicroDisc:

For the water filter bottles, simply download the BRITA refill reminder app for your smartphone by scanning the QR code on the packaging.

For the water filter carafe, either activate the Memo on the lid of the carafe, which monitors the lifetime of the MicroDisc, or download the BRITA refill reminder app to your smartphone by scanning the QR code from the packaging.

Dispose of used MicroDiscs in your general waste. Although the BRITA MicroDisc has a high amount of biobased ingredients a small fraction is non-biobased and this is why the MicroDisc is not compostable. 

A) you have not used an original BRITA MAXTRA+ filter

B) you have not fully inserted the MAXTRA+ filter into your water filter jug. Please press the filter down a bit more into the funnel and try again.

C) you have not prepared your MAXTRA+ cartridge as per the instructions on pack

No your jug is not broken! What you can hear is the PerfectFit System within the jug, but this is nothing to worry about. The PerfectFit feature ensures that all of the tap water is reliably filtered through the filter. BRITA has improved its water filters by modifying the funnel to ensure a perfect between BRITA filter jug and cartridge.

Don’t worry, it’s completely normal. Whether it’s damp or dry has no effect on the water filter’s performance.

It's just activated carbon from the BRITA water filter. The granulated activated carbon is made of coconut shells. Like all natural products, coconut shells are subject to natural variations in product quality. Sometimes this leads to abrasion of parts of the carbon into your filtered water. Preparing your water filter as described in the product manual can help eliminate carbon dust.

Once the BRITA water filter is full it simply stops filtering. It does not leak impurities back into the filtered water. 

Our German engineers always strive to find the best possible solutions and to improve our existing products. They have developed the PerfectFit System ensuring that our filters fit perfectly into our filter jugs and so filter all the tap water reliably through the filter. The water is only running through the filter jug if a BRITA MAXTRA+ filter is firmly and properly inserted.

All BRITA products provide high quality filtration performance while effectively reducing a number of substances that can negatively affect taste or odour such as chlorine. Additionally, BRITA water filters are easy to install, set up and store.

BRITA MAXTRA+ water filter:
The BRITA MAXTRA+ water filter provides up to four weeks and 100 litres of freshly filtered water. Its ion exchange resin reduces both carbonate hardness (limescale) and metals such as copper and lead. The activated carbon reduces substances that can impair taste, such as chlorine and chlorine compounds.

BRITA MicroDisc water filter:
The compact and powerful BRITA MicroDisc filters up to 150 litres of water and lasts for up to four weeks. The technology stops unwanted elements that impact the taste of water, such as chlorine while allowing minerals like calcium and magnesium to pass through.