FAQs about BRITA consumer products

General

BRITA offers an extensive replacement part programme for all products registered with BRITA.

All BRITA materials in contact with water do not contain polycarbonate and therefore do not release BPA. Additionally, materials used in BRITA appliances are certified food grade quality. This includes migration tests according to EC legislation. Accordingly, there is no migration of forbidden/dangerous substances above values set by EC.

We advise you to always follow your water company’s recommendations.

Water filter jugs

No, the Cool version is designed to fit in the fridge door, while the XL size provides you with a larger capacity of filtered water.

After inserting a new MAXTRA+ filter cartridge, press and hold the start button on BRITA METER for approximately six seconds. When four bars appear in the display and ‘OK' flashes, you've activated BRITA METER and your MAXTRA+ cartridge is filtering properly.

To determine the remaining lifetime of your MAXTRA+ filter cartridge, simply look at the percentage shown in bars on the display. Flashing water droplets that move successively from top to bottom on the display indicate an active filtration process. When the empty filter cartridge icon flashes ‘NEW', it's time to replace your MAXTRA+ filter cartridge.

 

You should replace your filter cartridge at least every four weeks. That way you'll enjoy optimum performance from your BRITA cartridge.

Yes, most of our jugs are dishwasher-safe up to 50°C. Alternatively, you can wash your BRITA water filter jug by hand using warm, soapy water and a sponge. Please see the instruction manual for more information.

The following BRITA products/components are not dishwasher safe. Please clean as describe in the instruction manual:

  • BRITA Fun
  • BRITA Flow
  • BRITA water filter Jug Lids containing BRITA Memo

METER and Smart Light: remove from the lid before placing lid in the dishwasher

Please check what kind of filters you have at home. For BRITA quality comes first and we can only guarantee the optimal filtration for our consumers when using our original BRITA MAXTRA+ filters. Please make sure you only use MAXTRA+ filters.   

Both features are electronic water filter replacement indicators that remind you when to replace your water filter.

BRITA MEMO tracks the time since you last replaced your filter. Simply press the button to start the countdown. It automatically reminds you when it’s time to replace the water filter.

BRITA METER uses three factors to determine the optimum time to replace your filter: the volume of water filtered, the water hardness and the time since the water filter was last replaced.

Simply press the LED button on the lid to see the current filter status. Each time you use the water filter, BRITA Smart Light tells you the filter’s status with its coloured flashing lights.

No. BRITA water filter systems are designed for use only with municipally treated tap water or with water from private supplies that has been approved safe to drink.

Simply press and hold the start button on the lid until four bars appear on the display and flash twice. Now BRITA MEMO will start the countdown. The flashing dot in the display’s bottom right-hand corner indicates BRITA MEMO is working. The number of bars on the display indicates the remaining lifetime of the water filter in weeks, with one bar disappearing each week.

You should replace your water filter at least every four weeks. This way you’ll enjoy optimum performance from your BRITA water filter.

No, the BRITA water filter replacement indicators are provided with a non replaceable battery inside. If your indicator has stopped working please contact our Customer care team.

Water filter bottles

Yes, minerals can pass through the BRITA MicroDisc water filter. It's designed to filter unwanted substances (e.g. chlorine, micro particles and trace impurities) and at the same time allow minerals (e.g. calcium and magnesium) to pass through. 

No. Your BRITA water filter bottle is designed for use only with water tested as safe to drink according to legal regulations, such as mains treated tap water.

No, freezing your BRITA water filter bottle may damage parts of the bottle or the BRITA MicroDisc.

We are constantly working on improving the performance of our BRITA filters based on consumer feedback. We have developed a new Microdisc with increased performance that can now reduce smaller microparticles. We can guarantee that the BRITA MicroDisc filters micrparticles as small as 30 microns for up to 60 litres. And with 60 litres you can still cover your daily hydration for a complete month (based on an average usage of two litres of filtered water per day, seven days a week).

Yes, the BRITA water filter bottle Active 0.6L is designed to fit into most standard bicycle water bottle holders. 

Your BRITA water filter bottle is designed for mains treated tap water only. Since it filters while you drink, anything you would add to the water like juices, tea or fruits would be filtered before you drink it. This would influence the taste of the drink and might impair the filter and its hygiene.

The product must be cleaned before you use it for the first time.

Before using the BRITA MicroDisc for the first time, rinse both sides of the disc thoroughly under warm running water for approx. 30 seconds to remove any activated carbon dust that may have adhered to it.

In the first litres the MicroDisc may appear to filter slowly because it has not achieved its optimal water flow yet. In this case you may soak it in warm water for one minute which will optimise the water flow.

Regularly clean your products by hand using a mild detergent or in the dishwasher (max. 50°C). Disassemble the product if using a dishwasher.

The water filter carafe lid must be cleaned by hand. Do not use abrasive sponges.

Before cleaning, remove the BRITA MicroDisc and store it on a clean surface. For hygeine reasons, we recommend placing the BRITA MicroDisc in a clean cup every week and pouring boiling water over it. If the BRITA MicroDisc floats to the surface, hold it down with a spoon. After five minutes soaking, remove it and reinstall it making sure your hands are clean when touching the filter system.

No. BRITA water filter systems are designed for use only with municipally treated tap water or with water from private supplies that has been approved safe to drink.

Water filter carafe

Yes, minerals can pass through the BRITA MicroDisc water filter. It's designed to filter unwanted substances (e.g. chlorine, micro particles and trace impurities) and at the same time allow minerals (e.g. calcium and magnesium) to pass through. 

Your BRITA water filter carafe is designed to improve tap water's taste for cold consumption. You can also use the filtered water to make hot drinks, but it does not protect your appliances against limescale build-up.

The product must be cleaned before you use it for the first time.

Before using the BRITA MicroDisc for the first time, rinse both sides of the disc thoroughly under warm running water for approx. 30 seconds to remove any activated carbon dust that may have adhered to it.

In the first litres the MicroDisc may appear to filter slowly because it has not achieved its optimal water flow yet. In this case you may soak it in warm water for one minute which will optimise the water flow.

Regularly clean your products by hand using a mild detergent or in the dishwasher (max. 50°C). Disassemble the product if using a dishwasher.

The water filter carafe lid must be cleaned by hand. Do not use abrasive sponges.

Before cleaning, remove the BRITA MicroDisc and store it on a clean surface. For hygeine reasons, we recommend placing the BRITA MicroDisc in a clean cup every week and pouring boiling water over it. If the BRITA MicroDisc floats to the surface, hold it down with a spoon. After five minutes soaking, remove it and reinstall it making sure your hands are clean when touching the filter system.

No. BRITA water filter systems are designed for use only with municipally treated tap water or with water from private supplies that has been approved safe to drink.

Simply press and hold the start button on the lid until four bars appear on the display and flash twice. Now BRITA MEMO will start the countdown. The flashing dot in the display’s bottom right-hand corner indicates BRITA MEMO is working. The number of bars on the display indicates the remaining lifetime of the water filter in weeks, with one bar disappearing each week.

You should replace your water filter at least every four weeks. This way you’ll enjoy optimum performance from your BRITA water filter.

No, the BRITA water filter replacement indicators are provided with a non replaceable battery inside. If your indicator has stopped working please contact our Customer care team.

Water filter tap solutions

BRITA water filter taps replace your existing kitchen tap. The tap can be installed in the same standard mounting hole (35 mm). The filter cartridge is placed under the sink and can optionally be mounted using the wall bracket supplied. It can be installed horizontally or vertically.

The measurements of the filter cartridges P 1000/A 1000 (including filter head) are:

  • BRITA filter A 1000 (l/w/h): 109/93/238 mm
  • BRITA filter P 1000 (l/w/h): 119/108/268 mm


The filter tap is a high pressure tap (2 - 8.6 bar) and cannot be connected to a low-pressure boiler. 

The filter taps have two levers. The left blue lever delivers BRITA filtered water only.  The left handle includes a lifetime indicator for the status of the filter cartridge. The right mixer lever controls regular, unfiltered cold and hot tap water.

This water filter tap features separate water flows and outlets for BRITA filtered water and hot and cold tap water. It is connected to an exchangeable filter cartridge located under the sink. The 360 degree spout rotation offers maximum flexibility for any kitchen sink. 

The lifetime of your filter depends on the filter cartridge you are using (e.g. A 1000, P 1000), the local water hardness, and your individual water consumption. The filter cartridge's lifetime indicator measures your individual consumption and indicates when the cartridge is exhausted.

The installation is simple and takes about 30 minutes, depending on individual circumstances. The installation is possible for someone confident in DIY.

The filter exchange is simple and typically takes 5 minutes, without the need for any tools. Follow these five steps:

  1. Unlock the cartridge using the two blue levers on the sides of cartridge head. No need to turn off your main water supply thanks to an automatic shut off valve in the cartridge head.
  2. Release the pressure using the flush valve. After doing so, remember to close the valve again. Please be sure to have a vessel for water underneath.
  3. Pull out the old cartridge and replace with a new one.
  4. Lock the cartridge in place with the two blue levers.
  5. Finally, rinse through the cartridge until the filtered water runs clear and without any bubbles (at least 1 litre). When the water is clear, your new filter is perfectly adjusted and can be used immediately.

The integrated water filter tap is a high-pressure tap (2 - 8.6 bar). An installation with a low-pressure boiler is not possible, as this might lead to damage from water leakage.

  1. The integrated water filter tap replaces your existing kitchen tap. The tap fits with the standard kitchen tap hole of 35mm. The 3-way tap delivers BRITA filtered water with the left handle and regular hot or cold tap water from the right mixer handle.
  2. The separate water filter tap would be in addition to your existing tap. In other words, this would be a second tap, next to your main kitchen tap for filtered water only. It fits into a 25mm hole, similar to most soap dispensers. 

The comprehensive kit supplied, contains a water hardness test strip to determine how hard your water is. You can then adjust the filter head filtration setting based on the test strip results.

Careful use of natural resources and waste avoidance are very important to us. That is why filters can be recycled and then reused. You can find all information about the process here.

The integrated water filter tap is designed for private households. Household sizes should not exceed 8 persons.

There is a two year warranty on the taps and all installation components. By registering your BRITA product you receive a free warranty extension of 12 months beginning from the expiry of the original warranty period (24 months from the purchase). You can find more information here.

The filter tap is designed for an easy installation. There are simple instructions and all required parts are included in the comprehensive kit.

If you have further questions about installation, please do not hesitate to contact the BRITACare team.

All BRITA filter products help greatly reduce consumption of single use plastic bottles and transport-intensive returnable glass bottles.

The water filter taps are mainly made of 18/10 stainless steel, a material that is durable and recyclable.

All BRITA filter cartridges can be recycled, please go to our recycling page for further information.

Contact us

Reach out to customer service with questions about BRITA products and replacement parts, or water filtration.

Phone: +44 344 742 4800

Mon - Fri 9:00 am - 1:00 pm
Calls are charged at a basic rate. Please refer to your service provider for charges.

Questions about your order? Reach out to our online shop service team.

Phone: 0800 279 4145

Mon – Fri 8 am – 6 pm
Free from a landline phone (costs may vary from a mobile phone).

  • Questions? Get direct answers from our team.
  • Freephone from landlines (charges from mobiles may apply).