FAQs about online orders

Returnment

You can return any item within 14 days of delivery without stating a reason for the return. Punctual dispatch will be sufficient for compliance with the time limit. To return your product free of charge, please contact BRITA customer service. Please do not return unstamped parcels to us. If you do so, we will invoice you for the additional cost. Please include the completed delivery receipt with your return.

After receiving the goods, we will refund you the value within two weeks, provided the invoice has been paid. Please enter your account number on the delivery note so we can refund you. We are unable to accept returned goods that are damaged due to improper use or faulty return packaging. After the 14-day period, you may still return defective or faulty items within the legal warranty period. Store your receipt in a safe place as proof of the warranty period.

Items delivered with obvious material or manufacturing defects should be reported directly. Please contact BRITA customer service free of charge.

Order

  1. Browse the BRITA online shop to find what you are looking for.
  2. Place the item(s) you want in your shopping basket to purchase.
  3. Click the shopping basket icon at the top right of every page to see the item(s) you've selected. You can also review product details and remove products from your basket.
  4. To order, go to your shopping basket and click ‘Continue' at the bottom.
  5. Log in with your BRITA account credentials or register as a new customer. You can also order as an unregistered guest.
  6. Now select your payment method.
  7. Review your basket before submitting your order.
  8. Click ‘Send order' to send the binding order to us.

Please note that orders cannot be placed via the contact form. Contact customer service for assistance with your order.

Go to your shopping basket and enter the voucher code in the relevant field. Click ‘Redeem' to confirm the code and the voucher will be applied to your order total. The voucher amount is automatically deducted from the total amount of your order. Please note you can only redeem one voucher per order. Any free gifts or extras you qualify for are automatically added to your shopping basket.

The BRITA Cartridge Service provides you with new filter cartridges every six months for your choice of either one or two years. When you order the cartridge service, a free gift automatically appears in your shopping basket. With the exception of the first shipment, you'll be notified by email one week before delivery.

The BRITA Cartridge Service is not a subscription! It ends automatically at the end of the chosen duration.

Payment

You can pay for your purchase in the BRITA online shop with MasterCard, VISA and PayPal.

For online orders, we use a secure SSL connection for confidential details you send us during the order process. This ensures your information cannot be intercepted by third parties.

Shipping

We deliver quickly so you can enjoy your BRITA products ASAP. As soon as your order has been passed on to our logistics partner, you'll receive a notification by email. Please note we are not responsible for delays caused by our logistics partner.

After placing your order, access its status by logging on to MyBRITA. Click ‘My orders' to track every part of the process.

If you ordered as a guest, it's not possible to track your order in MyBRITA. However, we will confirm your order by email and notify you by email when your order leaves our warehouse.

MyBRITA Account

First, log in with your user name and password. Your user name is the email address you used for registration.

To verify or amend your personal information, go to the ‘My account' area. Click ‘Edit' to make any necessary updates. Please confirm all changes by clicking ‘Save changes'. For data privacy reasons, you are the only person authorised to amend your details.

 

If you forget your password, please click ‘Forgot your password?'. We'll send you a new one by email.

Contact us

Reach out to customer service with questions about BRITA products and replacement parts, or water filtration.

Phone: +44 344 742 4800

Mon - Fri 9:00 am - 1:00 pm
Calls are charged at a basic rate. Please refer to your service provider for charges.

Questions about your order? Reach out to our online shop service team.

Phone: 0800 279 4145

Mon – Fri 8 am – 6 pm
Free from a landline phone (costs may vary from a mobile phone).

  • Questions? Get direct answers from our team.
  • Freephone from landlines (charges from mobiles may apply).