1. Your water cooler is not dispensing cold water
If your water cooler isn't working, it's most likely that the issue is with the power source. Firstly, ensure your dispenser is correctly plugged in at the wall and that the mains power is turned on. If you don't find the cause of the problem here, check your water supply next.
If your water cooler is connected to the mains, you'll need to make sure the mains tap is switched on. For personal safety, unplug your appliance and switch off the power. Then, it is safe to make sure any pipes and couplings are efficiently linking the cooler to the water supply. Whilst you're checking this, look for any leaking pipes.
2. Your water dispenser hot water is not working
If your water cooler is connected to power and all the switches are turned on but will not dispense hot water, then there may be an issue with the electrical wire that connects the appliance to the power source or another internal problem. Do not try and DIY fix this - It can be hazardous. Call your water dispenser manufacturer for help and advice.
If you have a BRITA model, we offer dispenser servicing with a team of dedicated expert engineers and customer service advisors who are always on hand to help.
3. Your water cooler is not dispensing water at all
If your plumbed water cooler isn't dispensing any water, you'll need to follow all the steps mentioned above. We've put the steps into a simple checklist:
Check it is connected to a power source and that all switches are turned on.
Check your mains water supply is switched on.
Switch off your power source and unplug the socket, then check the pipes and couplings are connected correctly to both the dispenser and water supply.
Check for any leaking pipes.
If you can't find the cause of the problem to fix, get in touch with your water cooler manufacturer for professional help.